Terms of Service

These Terms of Service ("Terms") are an agreement between you and Tansify Inc. ("Tansify", "we", "us") and govern your use of the Tansify platform and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract to use the Service.

Tansify provides booking and business-management tools for local service businesses — including a calendar and scheduling, an online booking page, client management, payments, messaging, and reporting. We may add, change, or remove features, and some features may be offered as beta. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.

You are responsible for the information you provide, for keeping your credentials secure, and for all activity under your account. Tell us promptly if you suspect unauthorised access. We offer two-factor authentication and passkeys and recommend enabling them.

You can start for free. Paid plans (such as Solo, Team, and Enterprise) are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Fees are stated at sign-up and exclusive of taxes, which we add where required. You can cancel at any time; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.

Subscription payments are processed by Stripe and are subject to Stripe's terms. Tansify does not currently process card payments between you and your clients: you take payment from your clients yourself, by whatever means you arrange with them, and Tansify never holds or moves that money. Any deposit, cancellation, or no-show amount you record in the Service is a note for your own records — we do not charge your client for it.

You are solely responsible for your relationship with your own clients and for the services you provide to them — Tansify is a tool that helps you manage bookings and is not a party to those services.

You are responsible for lawful handling of your clients' information, including obtaining any consents you need. In particular, before sending marketing emails or texts through the Service, you must have the recipient's consent as required by applicable law (for example CASL in Canada, and CAN-SPAM and TCPA in the United States). For your clients' personal and any health-adjacent information, you are the controller/custodian and Tansify acts as your processor/agent, as described in our Privacy Policy.

You agree not to misuse the Service. You will not use it for anything unlawful, infringing, deceptive, or abusive; send messages that violate anti-spam or telemarketing laws; upload malware or harmful content; attempt to gain unauthorised access, scrape, overload, or reverse-engineer the Service; or use it to build a competing product. We may investigate and take action, including suspension, for violations.

The Service lets clients book appointments with you. Any contract for the services booked is between you and your client. You set your own prices, availability, cancellation, deposit, and no-show policies, and you are responsible for honouring, communicating, and collecting on them — the Service records those policies, it does not enforce or charge them.

We and our licensors own the Service, including its software, design, and trademarks. You keep ownership of the content and data you or your clients put into the Service ("Your Content"). You grant us a limited licence to host, process, and display Your Content solely to operate and improve the Service and provide it to you. If you send us feedback, you allow us to use it without obligation.

The Service integrates with third parties such as Stripe, Google, and Apple. Your use of those integrations may be subject to their terms and privacy policies, and we are not responsible for third-party services.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will meet your requirements or be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, Tansify will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve months before the claim, or US$100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You will indemnify and hold Tansify harmless from claims and losses arising out of your use of the Service, Your Content, the services you provide to your clients, your messages to them, or your breach of these Terms or of applicable law.

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that creates risk or legal exposure. On termination, your right to use the Service ends; you can export Your Content beforehand, and we will handle remaining data as described in our Privacy Policy. Sections that by their nature should survive (for example ownership, disclaimers, liability, and indemnity) will survive.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. You and Tansify submit to the exclusive jurisdiction of the courts located in Ontario for any dispute, except where applicable law gives you the right to bring a claim elsewhere.

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms: legal@tansify.com. You can also write to us at Tansify Inc., 106 Twin Pines Cres, Brampton, Ontario, Canada.